Client support

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We're here around the clock. Choose the right channel based on urgency — faster routing means faster resolution.

Choose the right channel

Critical

Call now

System down, data breach, or business-stopping issue

Call 1300 857 048 immediately

High

Portal — priority

Significant disruption affecting multiple users or a key system

Log via support portal for priority routing

Standard

Portal

Software issues, access problems, or routine requests

Log via support portal

Self-service resources

Support hours

Helpdesk
Mon–Fri 8am–6pm AEST
Critical incidents
24/7 — all days
Phone
1300 857 048

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