Managed Services
Proactive IT management that grows with your firm
Three tiers of fully managed IT — from flexible pay-as-you-go through to a complete outsourced technology department with CIO-level leadership.
First Response Team
Every issue is triaged immediately — quick fixes resolved in 15 minutes or escalated to the right specialist.
Advanced Support Team
Complex issues are escalated to senior engineers for scheduled resolution — no lost work, no limbo.
Local Support Specialists
When on-site is needed, our local specialists are scheduled — and at Premium tier, your dedicated team handles it immediately.
Choose your tier
All tiers require M365 Business Premium as a minimum licensing baseline. Pricing is per user per month.
Essential Support
Flexible entry point with professional-grade tools
A flexible entry point to professional IT management that prioritises cost control. Support is billed on a pay-as-you-go basis.
Key outcomes
- Control operational costs — pay only for the support labour you consume
- Environment visibility through remote access agents, monitoring and automation
- Optional add-on services to improve security and strategic alignment
Technical Support
- Remote support (email, portal & phone)
- Client portal access
- Scheduled remediation
- Onsite support
- Technical documentation
Account Management
- M365 licensing & user management
- IT procurement
- IT training & knowledge base library
- IT health assessment
Security Operations
- Essential malware & virus defence
- M365 security baseline
- Windows OS & 3rd party patching
- Multi-factor authentication (MFA)
- Network & firewall security baseline
- Server, workstation & cloud monitoring
- Mobile device management
Proactive Support
Stable, secure, and fully managed
A stable, secure and fully managed environment for businesses that want predictable costs, strengthened security and continuous expert oversight.
Key outcomes
- Best-in-class, professional-grade operational support
- Strengthened security posture with lower financial and insurance risk
- Continuous expert oversight and structured service improvement
- Predictable all-inclusive costs — no surprise invoices
- Stability that protects revenue and productivity
Technical Support
- 24/7 remote emergency support
- Regular scheduled onsite visits
Account Management
- IT asset register & hardware lifecycle
- IT service performance reporting
- M365 usage reporting
- Dedicated service delivery manager
Security Operations
- Custom email security & SPAM filtering
- Application allowlisting
- Incident containment & response
- Essential Eight gap analysis
- DNS filtering
- Dark web monitoring
- Vulnerability management
- Threat intelligence & cyber reporting
Strategic Partner
Fully outsourced IT department with CIO-level leadership
A fully outsourced IT department with CIO-level leadership — for businesses in regulated or high-risk environments requiring enterprise-grade coverage.
Key outcomes
- Premium VIP support experience for every user
- Advanced, enterprise-grade cybersecurity and risk management
- Embedded governance, strategic planning and executive engagement
- Executive-level financial predictability and investment optimisation
- Commercial value, innovation and competitive advantage
Technical Support
- Immediate remediation
- Custom MS Teams support app
- Copilot adoption support
- Email signature management
- Dedicated VIP support team
Account Management
- Dedicated account manager
Security Operations
- Enhanced AV & ransomware defence (XDR)
- Advanced threat detection & response (SIEM)
- Advanced conditional access controls
- Advanced firewall security
- Penetration testing & phishing simulations
- Major incident management
All indicative pricing is per user per month. Final pricing is based on your environment, user count and requirements. Contact us for a tailored proposal.
Which tier is right for you?
Choosing the right tier
You're a good fit for Essential if:
You have a small team (2–10 users), low IT complexity, want to control costs month-to-month, and are comfortable with a reactive support model. You're typically a sole trader, startup, or small practice.
You're a good fit for Proactive if:
You have 10–50+ users, rely on IT for daily operations, need predictable costs, want proper security coverage, and value regular reporting and a dedicated service manager. This is the right tier for most established businesses.
You're a good fit for Strategic Partner if:
You're in a regulated or high-risk industry, need enterprise-grade security, want executive-level IT governance, and expect a fully embedded technology partner. Think of this as your outsourced IT department.
Strategic Advisory
Go deeper with advisory services
Available as structured annual engagements for Proactive Support clients — or included through the Strategic Club for Strategic Partners.
- Technology review & road mapping
- Security review & risk mitigation planning
- Workplace productivity review & AI enablement
- Strategic planning & IT cost management
See how your IT support stacks up
Our Support Maturity Scorecard benchmarks your current environment against industry standards in under 5 minutes — free, no registration required.