Support Maturity Scorecard
Benchmark your current IT support against industry standards and walk away knowing exactly where to focus your next investment.
What this tool does
Know exactly how your IT support measures up
Most businesses don't know where their IT support sits relative to industry benchmarks — they only find out when something breaks badly enough. This scorecard gives you a clear, objective picture across five dimensions before that happens.
The finished tool will take around 4 minutes, ask 20 targeted questions, and return an instant maturity score with prioritised recommendations. Your results are private and never shared without your permission.
Let's get startedWhat it measures
Response & Resolution
How quickly issues are acknowledged, escalated and closed — and whether SLAs are meaningful or just contractual.
Proactive vs Reactive
Whether your support model prevents problems or just reacts to them. The ratio here is the single biggest predictor of downtime.
Service Visibility
Can you see what's happening in your environment? Monitoring, alerting and reporting maturity.
Process & Governance
Change management, incident documentation and continuous improvement practices.
Strategic Alignment
Whether your IT support understands your business goals — or just your tickets.
Your results
What you'll walk away with
Maturity Score
An overall rating across all five dimensions, benchmarked against industry peers in your sector.
Gap Analysis
A clear view of where you're falling short and by how much — ranked by business impact.
Next Steps
Three prioritised recommendations you can act on immediately, whether you stay with your current provider or not.
Tool launching soon
Want the benchmark now?
Our advisors run this assessment in every new client engagement. Book a complimentary technology review and we'll walk you through where you stand — in person.