Partnership Health Assessment
Find out whether your current IT provider is delivering genuine strategic value — or just keeping the lights on and charging you for it.
What this tool does
Most IT relationships are transactional. Is yours?
There's a meaningful difference between an IT provider that responds to tickets and one that actively contributes to your business outcomes. Most firms don't realise how wide that gap is until they experience the latter. This assessment gives you an objective measure of where your current relationship sits.
The finished tool will take around 3 minutes and cover the four dimensions that separate a managed service provider from a genuine strategic partner — scored against what best-in-class looks like.
Let's get startedWhat it measures
Strategic Alignment
Does your provider understand your business goals, not just your infrastructure? Do they bring ideas to the table — or wait to be told what to do?
Responsiveness & Reliability
How consistently does your provider meet its commitments? SLA adherence, escalation quality and after-hours availability.
Transparency & Communication
Do you know what's happening in your environment? Are you getting proactive updates or chasing status reports?
Value for Investment
Are you getting a return that reflects the cost? Not just uptime, but security improvement, productivity gains and risk reduction over time.
Your results
What you'll walk away with
Health Score
A rating across all four dimensions that tells you whether your partnership is transactional, functional or genuinely strategic.
Relationship Gaps
The specific areas where your current provider is falling short of what a strategic partner should deliver.
Conversation Starters
Questions to bring to your next provider review — whether you're looking to improve the relationship or evaluate alternatives.
Tool launching soon
Wondering if you're getting what you're paying for?
Book a complimentary technology review with Strategic Group. We'll give you an honest assessment of your current arrangement — and show you what a genuinely strategic IT partnership looks like.